Reading and Doncaster
It was good to see so many of you at the Reading show. It was a busy day on the stand until late afternoon and it was good to be able to meet you all and discuss issues of interest and importance.
The delivery cycle for the 45XX/4575 prairie tanks and 70XX ‘Castles’ continues but is inevitably a slow process. We are determined to deliver the models to you in pristine condition and our experience of the poor treatment of packages in the hands of couriers and in the post has made us resolve to deliver all models personally to our British clients if at all possible. With customers scattered widely across the UK and 250 models to deliver, this is a mammoth task. Of course, even when we plan a delivery trip that looks likely to encompass many deliveries, there are inevitably customers who have prior or more important commitments that reduce your availability to see me.
One way of speeding things up is to hand models over to customers at exhibitions. At Reading we were able to hand over quite a few models to customers who had notified us of this as requested on our website. Sadly, however, several customers came along hoping to collect their models, but because they had not let us know in advance we did not have the models with us. We have capacity to take about 50 models to shows, but we cannot bring them all.
About 15 customers have already asked to collect their models at the Gauge 0 Guild summer Show at Doncaster next Saturday – IF YOU WOULD ALSO LIKE TO COLLECT YOUR MODEL AT DONCASTER IT’S VITAL TO LET US KNOW BY THURSDAY 1ST JUNE AT THE LATEST. That way we can ensure your model is packed.
For the future we plan to arrange to arrange regional collection points around the UK (possibly in a hotel or other meeting place) where we can hand models to customers without having to visit everyone individually. This should mean that most people will receive their models much faster with no risk of damage.